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We offer both standard and express shipping options.

For orders within Maharashtra, the Standard Shipping lead time is approximately 2 to 3 business days, and the Express Shipping lead time is 1 to 2 business days from the dispatch date.

For orders outside Maharashtra, the Standard Shipping lead time is approximately 3 to 7 business days, and the Express Shipping lead time is 2 to 3 business days from the dispatch date.

Currently, we do not offer international shipping. Our services are limited to domestic orders. We appreciate your understanding and hope to expand our shipping options in the future.

If you have any specific inquiries or concerns, feel free to reach out to our customer support team for assistance.

Creating an account is simple! Just follow these steps:

1. Visit our website.
2. Click on the 'Sign Up' or 'Create Account' link.
3. Fill in the required information, including your email address and a secure password.
4. Complete any additional requested details.
5. Confirm your account through the verification email sent to your provided email address.

Once these steps are completed, you'll have your own account, making your shopping experience with us more personalized and convenient.

Keeping your account information up-to-date is easy. Follow these steps:

Log in to your account on our website.
Navigate to the 'Profile Details' section.
Locate the option to update your details, such as personal information, address, or password. Make the necessary changes.
Save or confirm the updates.

If you encounter any difficulties or have questions, feel free to reach out to our customer support.

We provide multiple payment options for your convenience. You can securely pay online using UPI, NetBanking, Credit/Debit Card.

Simply log in to your account once your order is shipped, and you can check the status directly from the Orders Details page. Should you need any assistance, feel free to reach out to our customer support team.

We accept returns exclusively for products with manufacturing defects or mismatches. For a hassle-free return experience, please ensure that the items are in their unused, original condition.

Initiating a return or exchange is easy. Just send us an email at support@nematgroup.com and our dedicated team will guide you through the process.

The processing time for returns typically ranges from 7 to 10 business days.

Our customer service is available from 10 am to 6 pm, Mon to Fri. You can get in touch via email support@nematgroup.com or WhatsApp +91 8928467556.

Please contact our customer support team immediately at support@nematgroup.com with details and images of the damaged or incorrect item.

If you have a question that hasn't been addressed in this FAQ, please feel free to reach out to our dedicated customer support team at support@nematgroup.com